hb77's commitment to protecting your information

1 Introduction &  Scope

This privacy policy ("Policy") is issued by the hb77 platform ("we", "our") and applies to the https://hb77.lat website and all associated digital services. By accepting the terms set out in this policy, you agree to use hb77's services and consent to your personal information being processed in the manner described here.

hb77 believes that the privacy of personal information is a fundamental right. We are committed to ensuring your information is used only for defined purposes, in a secure environment, and in accordance with applicable law. This policy may be updated at any time, and the latest version published on the website will remain in effect after any changes.

We assume that you are at least 21 years of age and are using this platform as an adult resident of Bangladesh.

2 What  Information We Collect

hb77 collects only the information necessary for operating its services, ensuring security, and fulfilling legal obligations. The categories of information collected are listed below:

2.1 Identity Information

• Full name, date of birth, and national ID number (for verification purposes).
• Email address and mobile number.
• Residential address.

2.2 Financial Information

• Deposit and withdrawal history.
• Mobile number linked to bKash, Nagad, or Rocket accounts (for transaction verification).
• Wallet balance and bonus usage information.

2.3 Technical and Usage Information

• IP address, browser type, and operating system.
• Website access times, navigation patterns, and session duration.
• Device identifiers and cookie-related information.
• Gaming history and betting activity.

2.4 Communication Information

• Messages sent to customer support and live chat content.
• Any complaints or enquiries submitted via email.

3 Purpose of  Data Use

hb77 uses collected information for the following purposes:

3.1 Account Management and Verification

Personal information is used to confirm your identity, create and manage your account, and complete verification in accordance with applicable regulations.

3.2 Financial Transaction Processing

Your information is used to process deposits and withdrawals, detect fraudulent transactions, and maintain financial security.

3.3 Customer Support

Your communication and account information is needed to answer your questions and resolve issues through 24/7 live chat and email support.

3.4 Security and Fraud Prevention

Technical information is analysed to ensure platform security, prevent unauthorised access, and detect and counter fraudulent activity.

3.5 Responsible Gaming

Collected information is used to monitor players' gaming habits, identify potentially harmful patterns, and maintain a responsible gaming environment.

3.6 Service Improvement and Analytics

Anonymised analytical data is used to improve website performance, enhance the user experience, and plan new features.

4 Cookies &  Tracking Technologies

Cookies and similar tracking technologies are used on the hb77 website. Cookies are small text files stored in your browser.

4.1 Essential Cookies

These cookies are essential for maintaining login sessions, storing security tokens, and ensuring the platform's basic functionality. Blocking them may disrupt the normal operation of the site.

4.2 Analytical Cookies

Anonymous data is collected to understand site usage patterns and improve performance. These cookies can be disabled from browser settings, though some features may become limited as a result.

4.3 Functional Cookies

These cookies are used to remember your preferences — such as language selection and display settings — which improves your user experience.

5 Sharing Information  with Third Parties

hb77 does not sell any personal information to third parties for commercial purposes. However, information may be shared on a limited basis in the following circumstances:

• Payment processors: The minimum information required to complete transactions via bKash, Nagad, and Rocket is shared with the respective mobile banking providers.
• Technology providers: Trusted technology partners engaged to operate the platform may access limited information under strict confidentiality agreements.
• Legal obligations: Information may be disclosed to comply with court orders, lawful requests from investigative authorities, or applicable law.
• Fraud prevention: Specific risk-related information may be exchanged with industry-recognised bodies to prevent fraudulent activity.

All third parties with whom information is shared are bound by a strict data processing agreement and may use the information only for specified purposes.

6 Data Security  Measures

hb77 uses industry-standard security technology to protect your information. The key elements of our security framework are described below:

6.1 SSL Encryption

All information sent to and received from the website is secured using SSL (Secure Sockets Layer) encryption technology. This ensures that data exchanged between your browser and our servers cannot be read or altered by third parties.

6.2 Access Controls

Only authorised staff may access your personal information, and only for specific operational purposes. All staff are bound by confidentiality agreements and receive regular security training.

6.3 Data Retention Policy

Information is retained while your account is active. After account closure, information may be kept for as long as necessary to fulfil legal obligations and security requirements. It is then deleted by secure methods.

6.4 Security Audits

Regular security audits are conducted to identify vulnerabilities in our systems. In the event of a security breach, you will be notified in a timely manner in accordance with applicable regulations.

7 User  Rights

As an hb77 user, you have the following rights over your own information:

7.1 Right of Access

You may contact us at any time to request a copy of the information we hold about you. We will fulfil this request after appropriate verification.

7.2 Right to Rectification

If any information in your account is incorrect or incomplete, you may request that it be corrected. In some cases, supporting documents may be required for verification.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, this right may be limited in cases involving legal obligations, fraud investigations, or pending financial transactions.

7.4 Right to Object to Processing

You may contact us via live chat or email to opt out of marketing communications or to object to specific types of data processing.

7.5 Right to Data Portability

Where applicable, you may request your information in a structured, machine-readable format.

8 Protection of  Minors

hb77 is a platform operated exclusively for those aged 21 and above. We do not knowingly collect any personal information from minors. Age verification is in place during the registration process.

If a minor has created an account by providing false information and we become aware of this, that account will be closed immediately and all associated information will be deleted by secure methods.

If a parent or guardian believes their child is using this platform, please contact us.

9 Policy Changes &  Updates

hb77 reserves the right to amend this privacy policy at any time. If significant changes are made, we will post a clear notice on the website and will endeavour to inform you at your registered email address.

Continued use of the platform after changes have been made will indicate that you have accepted the revised policy. If you do not agree with the new policy, please stop using your account and contact us.

The date of the most recent change will always be shown at the top of this page, so you can easily tell whether the policy has been updated.

10 Contact &  Complaints

If you have any questions or complaints about this privacy policy, or any requests regarding your information, please contact us. hb77's dedicated support team is always ready to assist in Bengali and English.